Shipping policy

WE ONLY SHIP ACROSS AUSTRALIA

This Shipping Policy applies to all the products purchased at Sleeping Kingdom.

Sleeping Kingdom is committed to delivering the product in perfect condition at the address indicated by the customers on the checkout page.

In order to optimize delivery, we thank the customers for indicating an address in which the order can be delivered within normal business hours.

For security reasons, Sleeping Kingdom will not send any order to PO boxes or military bases, nor will it accept any order when it is not possible to identify the recipient of the order and its address.

SHIPPING COSTS & TAXES

  • Shipping will be calculated at check out
  • Order Cut-off Time every business day (Mon-Fri) 5:00pm (1700), weekend orders will be processed on the Monday unless it falls on a public holiday

DELIVERY TERMS:

Sydney Metro Delivery will be undertaken by Sleeping Kingdom, Australia wide delivery will be undertaken by Pack and Send.

SHIPPING & HANDLING TIMES

  • Average order handling time 1- 3 Business days  (Mon - Fri)
  • Average transit time: 1 - 12 Business days (Mon - Fri)

SHIPMENT TRACKING

Sleeping Kingdom provides the tracking numbers once they are available and the shipment has been made. Once the order is shipped, a notification will be sent to the email address you provided at the time of purchase. It will contain a tracking number so that you can trace your order to your door.

DELAYS

Sleeping Kingdom is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, Sleeping Kingdom is not responsible for delays related to the courier itself. Unfortunately, we do not have control over these delays. Transit time does not include Saturday, Sunday, Christmas Break, or Public Holidays.

UNDELIVERED PACKAGES

If at the time of delivery, the customer is not at the delivery address or if it is not possible to deliver the package to any person in charge, the product must be returned to the corresponding Pack & Send Depot and the customer must pick it up from there or another delivery date will be organized between the customer and Pack and Send Depot. Unless the customer has approved an Authority to leave at the nominated address, Sleeping Kingdom and Pack & Send will not take responsibility for any stolen or missing goods.

WRONG DELIVERY ADDRESS

Sleeping Kingdom will not take charge, or make returns for lost or undelivered packages, or for wrong shipping addresses, please be sure to provide correct and accurate shipping addresses, at the time of purchase.

SECURE DELIVERY ADDRESS

Sleeping Kingdom recommends customers provide a secure delivery address, for example, your home or place of employment. Sleeping Kingdom is not responsible for lost or stolen parcels. 

SHIPPING COMPLETED

Each delivery is considered completed from the moment in which Sleeping Kingdom makes the product available to the buyer, which is materialized through the control system used by the courier company.

CONTACT INFORMATION

If you have questions or concerns about this Shipping Policy, please reach out to email us at via our contact page.